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Hero MotoCorp Ltd Automobiles - Motorcycles / Mopeds
BSE Code
500182
ISIN Demat
INE158A01026
Book Value
214.81
NSE Symbol
HEROMOTOCO
Div & Yield %
5.61282
Market Cap (Rs Cr.)
37355.882
P/E
15.70745
EPS
119.09
Face Value
2
HERO HONDA MOTORS LIMITED

ANNUAL REPORT 2009-2010

DIRECTOR'S REPORT

Dear Members,

We  the Directors of Hero Honda Motors Limited feel elated to  present  the 
27th  Annual  Report for the financial year 2009-10. The  Report  is  being 
presented  along with the Audited Statement of Accounts for  the  financial 
year ended March 31, 2010.

FINANCIAL RESULTS                                        (Rupees in crores)

For the year ended                           March 31, 2010   March 31,2009

Gross Sales                                       16,780.62       13,543.09

Net Sales and other Income                        16,098.79       12,565.21

Profit before Interest and Depreciation            3,002.58        1,930.44

Less: Interest (net)                                (20.62)         (31.68)

Depreciation                                         191.47          180.66

Profit before tax (PBT)                            2,831.73        1,781.46 

Less: Provision for taxation

- Current                                            591.58          475.65

- Deferred                                             8.32           19.06 

Fringe Benefit                                            -            4.99

Profit after tax (PAT)                             2,231.83        1,281.76

Add: Balance of profit brought forward             2,707.28        2,021.77

Balance available for appropriation                4,939.11        3,303.53

Appropriations 

Dividend

- Interim (Silver Jubilee Special Dividend)        1,597.50               -

- Proposed Final                                     599.06          399.38 

Tax on Dividend                                      371.00           67.87 

Transfer to General Reserve                          225.00          129.00 

Balance carried to Balance Sheet                   2,146.55        2,707.28 

Dividend (%)                                           5500            1000

Basic and Diluted Earnings Per 
Share (EPS)(Rs.)                                     111.77           64.19

BUSINESS PERFORMANCE

During the year under review, your Company, the world's largest two-wheeler 
manufacturer  for  the past nine years in a row recorded  its  highest-ever 
annual  revenue,  operating  income and earnings  per  share.  The  Company 
reported  a  consolidated  turnover (Net sales and  other  income)  of  Rs. 
16,098.79 crores, a whopping growth of 28.12 percent over the  consolidated 
turnover  recorded  in  the previous financial  year,  i.e.  Rs.  12,565.21 
crores.  For  the  year under review, the Company has  recorded  an  EBIDTA 
margin   of   17.45   per   cent   as   compared   to   14.13   per    cent 
in the financial year 2008-09.

The  year under review was also a witness to significant milestones in  the 
history  of  your  Company.  During the year,  your  Company  achieved  the 
significant landmark of recording total cumulative sales of 30 million two-
wheelers,  with the milestone surpassed in the month of March, 2010.  Also, 
the  Company recorded a million units sales in each quarter of fiscal  '10, 
capping  the  year with the highest-ever quarter sales  of  11,86,536  two-
wheelers in the fourth quarter.

Further,  during  the year, nine new models were launched by  your  Company 
across  various segments. It is heartening to note that the sales  of  Hero 
Honda  Pleasure (the 100 cc scooter) has surpassed the threshold of  20,000 
units per month and further looks promising.

DIVIDEND

Your  Directors,  celebrating  the  strength  of  its  operations  and  the 
resulting  strong financial position, declared and paid an  Interim  Silver 
Jubilee Special Dividend of 4,000% i.e. Rs. 80 per Equity Share of the face 
value of Rs. 2 each, aggregating to Rs. 1,597.5 crores (exclusive of Tax on 
Dividend). The dividend, in percentage terms, is the highest pay out by  an 
Indian company till date.

Further,  following the policy laid down by the Company in regard to  funds 
which,  if  not re-invested for capital investments,  should  be  optimally 
distributed  to  shareholders, your Directors are pleased  to  recommend  a 
final Dividend of 1,500% i.e. Rs. 30 per Equity Share of the face value  of 
Rs.  2  per share, aggregating to Rs. 599.06 crores (exclusive  of  Tax  on 
Dividend),  for the financial year ended March 31, 2010 for your  approval. 
The final dividend, if approved, will be paid to the eligible members  well 
within the stipulated period.

TRANSFER TO GENERAL RESERVE

Reaffirming the financial strength of the Company, a sum of Rs. 225  crores 
has  been  transferred  to  the General Reserve  of  the  Company  for  the 
financial year 2009-10.

MATERIAL CHANGES AND COMMITMENTS 

No material changes and commitments affecting the financial position of the 
Company have occurred between April 1, 2010 and the date of this Report.

BOARD OF DIRECTORS

During  the  period  under review, Mr. Arun Nath Maira  resigned  from  the 
Directorship  of  the Company w.e.f. July 23,2009. Mr. Ravi  Nath  and  Dr. 
Anand  C. Burman were appointed as Additional Directors in the category  of 
Non-Executive  and Independent Directors with effect from October 14,  2009 
and January 13, 2010 respectively.

During  the  current  financial  year,  Mr.  Satoshi  Matsuzawa,  Alternate 
Director  to Mr. Takashi Nagai, resigned from the Board of  Directors  with 
effect  from April 1, 2010. Further Mr. Masahiro Takedagawa  also  resigned 
from  the Directorship of the Company w.e.f. April 1, 2010. Also, Mr.  O.P. 
Munjal has resigned from the Board of Directors of the Company w.e.f.  July 
29,  2010. The Board appreciated and expressed gratitude for  the  valuable 
contribution made by Mr. Satoshi Matsuzawa, Mr. Masahiro Takedagawa and Mr. 
Om Prakash Munjal during their fruitful tenure as Directors of the  Company 
and wished them all the best for their future endeavours. Subsequently, Mr. 
Yuji  Shiga  has  been  appointed  as a  Director  w.e.f.  April  19,  2010 
consequent to the casual vacancy caused due to resignation of Mr.  Masahiro 
Takedagawa. Also, Mr. Suman Kant Munjal has been appointed as an Additional 
Director of the Company w.e.f. July 29, 2010.

The Directors extend their warm welcome to the new members on the Board and 
wish them a successful and fruitful tenure with the Company.

In  terms  of the provisions of the Companies Act, 1956 & the  Articles  of 
Association  of  the  Company, Mr. Analjit Singh,  Dr.  Pritam  Singh,  Mr. 
Sumihisa Fukuda and Mr. M. Damodaran Directors, will retire by rotation  at 
the ensuing Annual General Meeting and being eligible, offer themselves for 
reappointment.  Brief  resume/details  of  the Directors,  who  are  to  be 
appointed/re-appointed  as  mentioned  herein  above  has  been   furnished 
alongwith  the  Explanatory Statement to the Notice of the  ensuing  Annual 
General Meeting.

Your Directors recommend their re-appointment at the ensuing Annual General 
Meeting.

DIRECTORS' RESPONSIBILITY STATEMENT 

To the best of their knowledge and belief and according to the  information 
and  explanations  obtained  by them, your  Directors  make  the  following 
statement in terms of Section 217(2AA) of the Companies Act, 1956:

1. That in the preparation of the annual accounts for the year ended  March 
31, 2010, the applicable accounting standards have been followed;

2.  That  appropriate accounting policies have been  selected  and  applied 
consistently  and judgments and estimates that are reasonable  and  prudent 
have  been made so as to give a true and fair view of the state of  affairs 
as  at  March 31, 2010 and of the Profit of the Company for  the  financial 
year ended March 31, 2010;

3.  That proper and sufficient care has been taken for the  maintenance  of 
adequate  accounting  records  in accordance with  the  provisions  of  the 
Companies  Act,  1956 for safeguarding the assets of the  Company  and  for 
preventing and detecting fraud and other irregularities;

4.  That  the annual accounts for the financial year ended March  31,  2010 
have been prepared on a going concern basis.

MANAGEMENT DISCUSSION & ANALYSIS

Pursuant  to  Clause  49 of the Listing Agreement, a  detailed  section  on 
'Management  Discussion and Analysis' (MDA), formsan integral part  of  the 
Annual Report.

CORPORATE SOCIAL RESPONSIBILITY 

At Hero Honda, Corporate Social Responsibility (CSR) encompasses much  more 
than  social  outreach  programs and is an integral part  of  the  way  the 
Company  conducts its business. Detailed information on the initiatives  of 
the  Company  towards CSR activities is provided in  the  Corporate  Social 
Responsibility section of the MDA.

CORPORATE GOVERNANCE 

Hero  Honda believes that the essence of Corporate Governance lies  in  the 
phrase  'Your Company'. It is 'Your' Company because it belongs to 'You'  - 
the shareholders. The Chairman and the Directors are 'Your' fiduciaries and 
trustees.  Their  objective is to take the business forward in such  a  way 
that it maximises 'Your' long-term value.

Your  Company  is committed to benchmark itself with global  standards  for 
practicing  good  Corporate Governance and has put in  place  an  effective 
Corporate Governance System which ensures that the provisions of Clause  49 
of the Listing Agreementareduly complied with.

The  Board has also evolved and adopted a Code of Conduct (Code)  based  on 
the  principles of Good Corporate Governance and best management  practices 
being  followed  globally.  The Code is available on  the  website  of  the 
Company  - www.herohonda.com. A Report on Corporate Governance, along  with 
the Auditors' Certificate on its compliance is annexed hereto as  Annexure-
1.

The Ministry of Corporate Affairs has issued Corporate Governance Voluntary 
Guidelines  2009 ('Guidelines') for voluntary adoption of the same  by  the 
Companies, which are in addition to the mandatory requirements of Clause 49 
of the Listing Agreement.

The  Guidelines  broadly  outline  a  framework  for  corporate  sector  on 
important  parameters like appointment of Directors (including  Independent 
Directors), guiding principles to remunerate Directors, responsibilities of 
the Board, risk management, the enhanced role of Audit Committee,  rotation 
of audit partners and firms and conduct of secretarial audit.

The  Board of Directors of the Company discussed and reviewed the  same  at 
its  meeting  held on April 19,2010. Your Company while  already  complying 
with  a  major  part of these various requirements  has  already  initiated 
appropriate action for compliance.

INTERNAL CONTROL SYSTEMS 

Hero  Honda has a proper, efficient & adequate system of internal  control. 
This  ensures  that all assets are safeguarded and protected  against  loss 
from  unauthorised use or disposition and the transactions are  authorised, 
recorded and reported correctly.

An extensive programme of internal audit and management review  supplements 
the  process of internal control. Properly documented policies,  guidelines 
and procedures are laid down for this purpose. The internal control  system 
has  been  designed so as to ensure that the financial  and  other  records 
of  the  Company  are  reliable  for  preparing  the  financial  and  other 
statements and for maintaining accountability of assets of the Company.

The  Company  has  also appointed an Audit Committee,  comprising  of  four 
Independent,  Non-Executive  and professionally  qualified  Directors,  who 
regularly  interact  with the Statutory Auditors, Internal  Auditors,  Cost 
Auditors and Auditees in dealing with matters specified within its terms of 
reference.  The Committee mainly deals with accounting  matters,  financial 
reporting  and  internal  controls.  During  the  year  under  review,  the 
Committee met seven times. A detailed synopsis of the functioning and  role 
of  the Audit Committee, its composition and the details of  attendance  of 
its  members at various meetings of the Committee held during the year  has 
been substantiated in the Report on Corporate Governance annexed  alongwith 
this Report as Annexure-1.

AUDIT COMMITTEE RECOMMENDATION 

During the year under review there was no such recommendation of the  Audit 
Committee which was not accepted by the Board. Hence, there is no need  for 
disclosure of the same in this Report.

RISK MANAGEMENT SYSTEM 

Your Company follows a comprehensive & effective system of Risk Management. 
The   Company  has  adopted  a  procedure  for  risk  assessment  and   its 
minimization.  It  ensures  that all the Risks are  timely  identified  and 
mitigated  in accordance with the well structured Risk Management  Process. 
The  Board of Directors & the Audit Committee periodically review the  Risk 
Management System.

RATINGS

ICRA  Limited,  a  leading rating agency has reviewed  and  reaffirmed  the 
rating assigned to the Company for its Non-Convertible Debenture  Programme 
and  Fund  Based  Limits  from Bankas  'LAAA'  [pronounced  'L  triple  A'] 
indicating the highest credit quality and 'A1 +' [pronounced 'A one  Plus'] 
for its Non-fund based facilities and 'LAAA' [pronounced 'L triple A with'] 
to  Fund  based  facilities indicating  the  highest  creditquality  rating 
carrying lowest credit risk.

During  the year under review, rating agency CRISIL assigned the bank  loan 
ratings  of  'AAA/Stable' and 'P1 +' to the Cash Credit Limit &  Letter  of 
Credit Limit Facility respectively to your Company.

FIXED DEPOSITS

During  the  year under review, the Company has not  accepted  any  deposit 
under  Sections  58A  and 58AA of the Companies Act,  1956  read  with  the 
Companies (Acceptance of Deposits) Rules, 1975.

AUDITORS

M/s. A.F. Ferguson & Co., Chartered Accountants, New Delhi, Auditors of the 
Company will retire at the conclusion of the ensuing Annual General Meeting 
and  being eligible, offer themselves for re-appointment. The  Company  has 
received  a  certificate  from  the  auditors  to  the  effect  that  their 
reappointment,  if made, at the ensuing Annual General Meeting would be  in 
accordance  with Section 224(1 B) of the Companies Act, 1956. Further,  the 
Auditors  have represented that they hold a valid Peer  Review  Certificate 
issued by the 'Peer Review Board' of ICAI.

The Board accordingly recommends their re-appointment.

AUDITORS' REPORT

The observations of Auditors in their report, read with the relevant  notes 
to  accounts  are  self explanatory and therefore do  not  require  further 
explanation.

COST AUDITORS

The Board has re-appointed M/s. Ramanath Iyer & Co., Cost Accountants,  New 
Delhi,  as  the  Cost Auditors of the Company under  Section  233B  of  the 
Companies  Act,  1956  for the financial year  2010-11  and  the  necessary 
approval  in regard to appointment of M/s. Ramanath Iyer & Co. as the  Cost 
Auditors, has been granted by the Central Government vide its letter  dated 
May 26,2010. The Cost Auditors' Report for 2009-10 will be forwarded to the 
Central  Government  in pursuance of the provisions of the  Companies  Act, 
1956.

CONSERVATION  OF ENERGY, TECHNOLOGY ABSORPTION, FOREIGN  EXCHANGE  EARNINGS 
AND OUTGO

Information  required under Section 217(1)(e) of the Companies  Act,  1956, 
read  with Companies (Disclosure of Particulars in the Report of the  Board 
of  Directors)  Rules,  1988 is given as per Annexure -  II  and  forms  an 
integral part of this Report.

LISTING

The shares of your Company are listed on the Bombay Stock Exchange  Limited 
(BSE) and the National Stock Exchange of India Limited (NSE). The delisting 
application  filed  with the Calcutta Stock  Exchange  Association  Limited 
(CSE)  was approved by the Committee of the exchange vide its letter  dated 
December 7, 2009.

PERSONNEL

As  on  March 31,2010 the total number of employees on the records  of  the 
Company was4,751.

Your  Directors  place  on record their appreciation  for  the  significant 
contribution   made  by  all  employees,  who  through  their   competence, 
dedication, hard work, cooperation and support have enabled the Company  to 
cross new milestones on a continual basis.

A  detailed  note is given in the chapter 'Human  Resource  Management'  of 
Management Discussion & Analysis, which forms a part of this Annual Report.

PARTICULARS OF EMPLOYEES 

Particulars of Employees as required under Section 217(2A) of the Companies 
Act,  1956 read with The Companies (Particulars of Employees)  Rules,  1975 
forms  an integral part of this Report. In terms of the proviso to  Section 
219(1) of the Companies Act, 1956 the Report and Accounts are being sent to 
the  shareholders of the Company excluding the statement of particulars  of 
employees  under  Section 217(2A) of the Companies Act,  1956.  Any  member 
interested in obtaining a copy of such statement may write to the Sr.  G.M. 
Legal & Company Secretary at the Registered Office of the Company.

ACKNOWLEDGEMENT

It  is  our  strong belief that caring for our  business  constituents  has 
ensured  our  success in the past and will do so in future.  The  Directors 
acknowledge with sincere gratitude the co-operation and assistance extended 
by  the Central Government, State Government(s), Financial  Institution(s), 
Bank(s),  Customers,  Dealers,  Vendors  and  Ancillary  Undertakings.  The 
Directors  also  place  on  record  their  appreciation  for  the  valuable 
assistance  and  guidance extended to the Company by Hero Cycles  Ltd.  and 
Honda Motor Co., Ltd., Japan and for the encouragement and assurance, which 
our collaborator has given for the growth and development of the Company.

The Board also takes this opportunity to express its deep gratitude for the 
continued co-operation and support received from its valued shareholders.

For and on behalf of the Board

Brijmohan Lall Munjal 
Chairman

Place: New Delhi 
Date : July 29, 2010

ANNEXURE - II TO DIRECTORS' REPORT

Information  Under Section 217(1)(e) of the Companies Act, 1956  read  with 
Companies  (Disclosure of Particulars in the Report of Board of  Directors) 
Rules,  1988 and forming part of the Directors' Report for the  year  ended 
March 31, 2010;

I. CONSERVATION OF ENERGY

a)  Techno-economic  viability  of few energy  saving  proposals  is  being 
carried out and few proposals have been already implemented. 

Energy conservation measures taken and their impact:

* Installation of heat recovery unit from incinerator for hot water, saving 
around 48,000 KG fuel per annum;

* FA DOL and dispatch area lighting connected with lighting transformer for 
power, saving around 24,000 KWH power perannum;

*  Standardization of Air conditioning temperature by 25 degree  centigrade 
throughout the plant, saving approximately 12,000 KWH power perannum;

*  Power  saving  in air compressor by optimizing air  pressure  to  plant, 
saving approximately 1,20,000 KWH perannum;

* Improvementin Lighting circuits & control;

* Installation of additional power saving circuits; &

* Controlling of idle running of machines and equipments.

b)  Additional Investments and Proposals being implemented for reduction of 
consumption of energy

The  company is exploring more projects to minimize the energy  consumption 
and  technical details in regard to the sameare being evaluated.  The  same 
are enumerated below:

* BIO MASS Gasified Power generating set;

* Vaporabsorption machine for chillers;

* Heat Recovery from Incinerator;

* Heat Recovery from DG sets;&
   
* Alternate power i.e. wheeling power from Electrical grid.

c)  Impact of measures at (a) and (b) for reduction of  energy  consumption 
and consequent impact on the cost of production of goods.

It is difficult to quantify the impact of individual projects on production 
as no. of equipments are being added duringtheyear.

d)  Total energy consumption and energy consumption per unit of  production 
as per Form - A is given in Table-A.

II. PARTICULARS AS PER FORM B 

(A) RESEARCH & DEVELOPMENT (R&D)

(a) Specific areas in which R&D carried out by the Company

* New Model Technology;

* Indigenisation of CKD Parts;

* Multi Source Approval to support Production level;

* Meeting Legislative Norms (BS - III most stringent emission norms); &

*  Active  Participation  in  deciding  the  needs  of  future   Automobile 
Regulations in India.

(b) Benefits derived as a result of the above R&D activities

*  Launched  Karizma ZMR - Fl (233cc - 4 stroke), HUNK  -  New  Aesthetics, 
Splendor+  Special Edition, Splendor NXG (BS-III Compliance),  Passion  Pro 
(Digital  Meter + MF Batt + BS-III compliance), Glamour (New  Aesthetics  + 
MF  Battery+BS-III Compliance), CD-DLX/ Dawn, Pleasure-New  Aesthetics  and 
Splendor+(BS-III Compliance) Special Edition;

* 299 Multi source Components and 2 new sources added for existing models;

* Indigenisation of 8 items was done during the year; &

* Compliance to the following Regulations:

-  T.A & COP for Safety Critical Components - Phase-II (AIS-037: Rear  view 
mirrors,  bulbs) and Phase III (AIS-037: Lighting and  signaling  division. 
Reflex reflector,fuel tank);

- E-10 Compliance (on-going);

- BS-III Compliance; &

- EMC Compliance. 

c) Future plan of action

* New Model Launch;

* Indigenisation plan, 9 more items to be localized;

* Participation at different Forums forformation of two wheeler Regulations 
in India >Rs;&

* Compliance Plan for the following future regulations:

- Mass Emission Norms (BS-IV);

- EMC;

- Tell tales, symbols & controls;
 
- Safety Related Standards;

- E-10 Compliance (on-going);

- Spray Suppression;

- Brake GTR;&

- Noise.

4.  Expenditure on R&D

                                    (Rupees in crores)

                          Year Ended        Year Ended 
                      March 31, 2010    March 31, 2009

i) Capital                      3.15              8.59

ii) Recurring                  27.16             23.71

iii) Total R&D 
expenditure as 
a percentage of 
sale  (as per 
P & L A/c) (%)                   0.19             0.26

B) TECHNOLOGY ABSORPTION, ADAPTATION AND INNOVATION

(a)  Efforts, in brief, made towards technology absorption, adaptation  and 
innovation

More parts development approval in India

(b)  Benefits  derived  as  a result of  the  above  efforts  e.g.  product 
improvement, cost reduction, product development, import substitution

- New Model Developmentto increase market share;

-  Supply capacities and quality of bought out parts (BOP)  increased  with 
Multi Source Development to supportthe increasing production;

- Indigenisation-to meet Cost Challenged

- Compliance to Latest Regulations.

Further,  in last five years the Company, its ancillaries and Vendors  have 
imported  technologies regarding Digital Speedometer, Gear  Primary  Driven 
(Forging),  Cast  Wheel,  CV Carburetor, Fuel Injection,  RTMI  (Real  Time 
Mileage  Indicator),  Non-Asbestos  Brake Shoe &  Gaskets,  Migration  from 
Hexachrome  to  Trichrome,  Low Friction High F.E  Engine  Technology,  LED 
Lighting Device, Self Sealing -Puncture Resistance Wheel Tube, Rear Cushion 
with Reservoir Tank, Emission Devices - Low Cost Catalytic Converter,  Rear 
Disk  Brake,  Oil  Temp. Sensor / 02  Sensor,  Honda  Intelligent  Ignition 
System, MF Battery and Bank Angle Sensor.

III. FOREIGN EXCHANGE EARNINGS AND OUTGO

(A) EXPORT ACTIVITIES / INITIATIVES TO INCREASE EXPORTS/ DEVELOPMENT OF NEW 
EXPORT MARKETS/ EXPORTPLANS EXPORT INITIATIVES DURING 2009-10

During  the  year under review, your Company exported 97,699  Two  Wheelers 
(20% growth over the previous year) and Spare Parts worth Rs. 17.60  crores 
(23%  growth).  Further  launched  successfully  New  Models  in  Srilanka, 
Bangladesh & Columbia, which led to overall growth in the export  Business. 
Exhaustive  Training on Sales and Technology was imparted to  the  Overseas 
Training  Managers.  The Company has established training  centres  in  all 
export  markets. CD Deluxe model has been supplied to SriLankan  Army.  The 
after  sale  service  concepts have been  strengthened  in  Bangladesh-with 
automated workshops.

EXPORT PLAN FOR 2010-11

* Launch new models in all Export markets successfully for growth;

* Enhance Brand building efforts through more ground level activities;

* Strengthen position in premium segment with ZMR;

* Training on Spare Parts Management and Safety for overseas Managers; &

* Focus on After Sale Service.

(B)  EARNINGS & OUTGO

Foreign  exchange  earnings during the period under report was  Rs.  337.59 
crores,  compared  to Rs. 248.11 crores in the previous year, a  growth  of 
36.06%.

On   account  of  Royalty,  Technical  Guidance  Fee,  Model  Fee,   Export 
Commission,  Travel  and other accounts, Advertisement and  Publicity,  the 
foreign exchange outgo was Rs. 485.46 crores, compared to Rs. 377.80 crores 
in the previous year,an increase of 28.50%.

The  foreign  exchange outgo on account of Dividend was Rs.  103.84  crores 
compared to Rs. 98.65 crores in the previous year.

Foreign exchange outgo for import of components, spare parts, raw materials 
and  capital goods was Rs. 624.73 crores compared to Rs. 476.05  crores  in 
the previous year.

TABLE A

TOTAL  ENERGY CONSUMPTION AND ENERGY CONSUMPTION PER UNIT OF PRODUCTION  AS 
PER FORM A FOR GURGAON, DHARUHERA AND HARIDWAR PLANT(S) OF THE COMPANY.

Particulars                  Gurgaon Plant             Dharuhera Plant    
                         Current      Previous       Current      Previous
                            Year          Year          Year          Year

A. Power and Fuel 
consumption per 
unit of Production

Product Unit 
(Two Wheeler)          15,92,463     15,58,928     15,99,454     15,33,141

1. Electricity

(a) Purchased 
Units (KWH)                  Nil           Nil     50,65,988     67,10,089 

Total Amount (Rs.)           Nil           Nil   2,22,64,222   2,92,33,697

Rate/unit (Rs.)              Nil           Nil          4.39          4.36

(b) Own generation 
Through Diesel 
Generator Units

Self (KWH)           5,88,76,342   5,58,83,492   4,62,55,864   4,09,98,530

Hired (KWH)                  Nil           Nil           Nil           Nil

Unit per Itr. of 
Diesel Oil Cost/Unit

Self (KWH/Ltr.)             3.96          4.02          4.20          4.19

Hired (KWH/Ltr.)             Nil           Nil           Nil           Nil

2. Furnace Oil, 
HSD etc.                                    **                           *

Quantity (K.ltrs)         210.15        109.95      1,608.18      1,765.06

Total Amount (Rs)      71,49,406     27,58,011   3,62,32,460   4,34,50,167

Average Rate/
Ltrs. (Rs.)                34.02         25.08         22.53         24.62

B. Consumption per 
unit of Production.

Electricity 
(KWH/Veh.)                 36.97         35.85         32.09         31.12

Furnance Oil,
HSD etc.(Ltr./Veh.)         0.13          0.07          1.01          1.15

Particulars                  Haridwar Plant

                         Current      Previous
                            Year          Year

A. Power and Fuel 
consumption per 
unit of Production

Product Unit 
(Two Wheeler)          14,04,327      6,29,775

1. Electricity

(a) Purchased 
Units (KWH)          2,06,03,625    150,93,925 

Total Amount (Rs.)   8,09,67,950   6,15,43,296 

Rate/unit (Rs.)             3.93          4.08

(b) Own generation 
Through Diesel 
Generator Units

Self (KWH)             37,00,260      4,14,700

Hired (KWH)                  Nil           Nil 
Unit per Itr. of 
Diesel Oil Cost/Unit

Self (KWH/Ltr.)             3.60          3.66

Hired (KWH/Ltr.)             Nil           Nil

2. Furnace Oil, 
HSD etc.                                    **

Quantity (K.ltrs)         585.09        171.48

Total Amount (Rs)    1,69,22,602     51,08,834

Average Rate/
Ltrs. (Rs.)                28.92         29.79 

B. Consumption per 
unit of Production.

Electricity 
(KWH/Veh.)                 17.31         24.63

Furnance Oil,
HSD etc.(Ltr./Veh.)         0.42          0.27

*  Fuels  (Furnace  Oil/HSD) used in Boiler for direct  production  of  two 
wheeler only

**  Fuels  (Furnace  Oil/HSD)  used  in  Hot  Water  Generator  for  direct 
production of two wheeler only

MANAGEMENT DISCUSSION AND ANALYSIS

ECONOMIC ENVIRONMENT

As 2009-10 progressed, India nonchalantly brushed aside the side effects of 
the global economic crisis and veered back towards the path of growth.  The 
global  economy, especially the crucial US economy, started  showing  early 
signs  of  recovery  towards  the end of 2009.  However,  India's  path  to 
recovery started much earlier.

Significantly,  India  finished the year with a strong  kick;  the  economy 
notched  its  fastest  growth in the March 2010 quarter  at  8.75  percent, 
taking overall growth to nearly 7.5 percent. Importantly, this growth  came 
against a backdrop of poor monsoons and negative agricultural performance.

India's  growth  was powered by a robust performance by  the  manufacturing 
sector and an improved performance by the infrastructure sector.

The  manufacturing  sector  clocked consistent,  double-digit  growth  from 
October 2009, with the consumer durables and capital goods sectors  leading 
the  way.  The  government's thrust on  infrastructure  development  had  a 
positive impact and nation-building sectors such as electricity and  mining 
clocked  consistent  growth,  Some  of the  growth,  of  course,  could  be 
attributed  to the government's fiscal stimulus package -especially  excise 
cuts  that were in force. However, as the fiscal ended, it became  apparent 
that  the growth momentum could be sustained even after excise duties  were 
re-balanced during the Union Budget in February 2009.

Interest rates remained reasonable during the year, thanks mostly due to an 
accommodative  monetary  policy, The flow of resources  to  the  commercial 
sector  distinctly  improved  from both bank as well  as  non-bank  sources 
during  the  second half, after credit growth dropped to a 12-year  low  in 

October 2009.

Despite the strong growth momentum, there were some concerns,  particularly 
on the inflation front.

Food inflation in March 2009 was hovering dangerously over 17 percent. What 
was worse, there were clear signs that by the end of the fiscal,  inflation 
wasn't  restricted to food alone. Crude prices were inching up and  further 
increases  are  expected  as the  global  economy  recovers,  Manufacturing 
inflation  started building In the last quarter of 2009-10 on the  back  of 
higher input costs and higher capacity utilisation. There is no doubt, that 
Inflation  is  the single biggest factor threatening growth of  the  Indian 
economy and industry in 2010.

The  possibility of rising interest rates, thanks to the improved  off-take 
of credit, is the second concern. Higher credit growth could prompt further 
RB! action on policy rates, in addition to inflation-induced hikes.

On the plus side, borrowings are under control. Along with improvements  in 
revenue  collections  and windfalls from government  auctions,  this  could 
provide succor to an inflationary economy.

Going  forward, GDP is predicted to grow at between 8 and 9 percent in  the 
new fiscal year, making India's performance one of the best in the world.

INDUSTRY AND SEGMENT ANALYSIS

After growing tepidly at 5 percent in 2008-09 the two wheeler industry  was 
back  on track in 2009-10. Sales grew by 24 percent and crossed 10  million 
units  for the first time ever. Exports contributed 11 percent  to  overall 
sales compared to 12 percent in the previous fiscal.

Motorcycle  sales  grew  by 24 percent and clocked more  than  8.4  million 
units.  The strong revival in the scooter market continued  during  2009-10 
and  sales  grew  by  25 percent from 1.2 million  units  to  1.5  million. 
Overall,  scooters  accounted  for 16 percent of the  two  wheeler  market. 
Interestingly,  mopeds,  whose  share in the two  wheeler  space  has  been 
declining  steadily  over the years, bucked the trend during  the  year  in 
review.  Mopeds notched the & highest growth in amongst the  three  product 
categories  in two-wheelers, with sales going up by 28 percent,  from  4,46 
lakh units to 5.71 lakh units. The surprising uptrend in the moped category 
points  to the fact that government schemes at the lower end of the  socio-
economic pyramid have started having some impact

COMPANY PERFORMANCE

During  2008-09  Hero Honda was the only two wheeler Company  that  emerged 
strongly  and  successfully during the economic slowdown in  India.  During 
2009-10, as economic environment in India improved, Hero Honda strengthened 
and consolidated its hold over the two wheeler market.

Hero  Honda, despite having the highest base of 3.72 million units  in  the 
two wheeler industry, could manage a remarkable growth of 23.6 percent  and 
ended  the  year with sales of 4.6 million. The Company continues  to  lead 
both in the domestic two wheeler industry and motorcycle segment, with  the 
shares of nearly 48 percent and 59 percent respectively.

Performance  Across  Key  Segments  During  the  year  under  review,   the 
motorcycle entry segment grew by only 5percent with volumes of 13.49  lacs. 
As  a  result  of this modest growth, this segment accounted  for  just  18 
percent  of the motorcycle industry compared to 22 percent in the  previous 
year.

Hero  Honda  consolidated its position further on the back  of  its  strong 
rural reach. The Company clocked the sales of 6.13 lacs units in the  entry 
segment  growing  by  20  percent and garnering 45  percent  share  of  the 
segment.

The  motorcycle deluxe segment, which accounted for 66 percent of sales  in 
the  domestic  motorcycle market, grew by over 29 percent over  last  year. 
Hero Honda dominated the segment cornering 71 percent of sales.

The  motorcycle premium segment grew at a remarkable pace  and  contributed 
11.23 lacs sales compared to 7.75 lacs last year. This segment now makes up 
15  percent  of the domestic motorcycle market, up from 13 percent  in  the 
previous year.

Hero  Honda's performance in the premium segment was mixed. Although  sales 
grew at a healthy 29 percent, the Company's share came down from 24 percent 
to 21 percent.

In the scooter segment, Hero Honda's Pleasure has been very well  accepted. 
Sales  were  pegged at 2.08 lacs units, a growth of 36  percent  over  last 
year. This resulted in a 13.9percent market share.

In the Hero Honda family. Splendor continued to be the largest-selling  two 
wheeler  brand with sales of close to 2 million, followed by  Passion  with 
sales of over 1.2 million, and CD Deluxe with sales of 5.7 lac units. These 
three products accounted for a large chunk of Hero Honda's overall sales.

Exports Performance

During  the  year  in  review, Hero Honda exported  close  to  100,000  two 
wheelers, a growth of 20 percent compared to the previous year. The Company 
also grew its international spare parts business by around 23 percent.

The strong performance came on the back of successful new model launches in 
Sri Lanka and Bangladesh and Columbia.

To create a larger impact of its products overseas, Hero Honda introduced a 
20  day  sales  cum technical training module  for  all  overseas  training 
managers  at  the  Hero  Honda National Learning  Centre  in  Gurgaon.  The 
overseas  training  managers,  in turn, are  expected  to  replicate  their 
learnings  in their country-specific locations. Training Centres  for  this 
have also been established in all export markets.

Service   networks  were  also  strengthened  in  specific  countries.   In 
Bangladesh, for instance, automated workshops are now in place.

Performance  and  durability of the Company's products have  created  brand 
equity  in  international markets. Testimony to the ruggedness  of  certain 
models,  even  the  Sri Lankan Army recently decided  to  place  faith  the 
Company's products.

FINANCIAL PERFORMANCE

Sales

The  annual sales of the Company grew at 23.59 percent Hero  Honda  clocked 
sales  volume of 4,600,130 units in 2009-10 compared to 3,722,000 units  in 
2008-09. In value terms total sales (net of excise duty) increased by  27.9 
percent to Rs.15,758 crores from Rs.12,319 crores in 2008-09.

Profitability

The  Company's  earnings before interest depreciation  and  taxes  (EBITDA) 
margins increased from 14.13 percent in 2008-09 to 17.45 percent in 2009-10 
and  the  Operating  profit (PBT before other income)  increased  by  64.16 
percent from Rs.1,568.86 crores in 2008-09 to Rs. 2,575.48 crores in  2009-
10.  The  margin  improvements came from better  sales  realisations,  cost 
rationlisation  and  optimisation measures. These included  better  control 
over material cost, marketing cost and overheads, besides a sharp focus  on 
operational efficiencies.

Other Income, including non-operating income

Other  income increased by 38.4 percent from Rs. 246 crores in  2008-09  to 
Rs. 341 crores in 2009-10.

Cash Flows

Growth  in  sales  turnover, better efficiencies  in  the  working  capital 
management  improved the cash flow from Operations from Rs 1,359.03  crores 
to  Rs.  2,686.64  crores.  Cash flows before  working  changes  have  also 
improved  from  Rs. 1,762.16 crores to Rs. 2,777.10 crores  on  account  of 
better EBITDA margins.

The Company spent Rs. 527.63 crores in investing activities. Investments in 
production capacities lead to an outflow of Rs. 212.57 crores. The  balance 
was  deployed  in financial assets. Financing activities accounted  for  an 
outflow of Rs. 2,109.31 crores attributable to dividend outflows.

Capital Expenditure

During  the  year the Company incurred a capital expenditure  of  Rs.211.57 
crores. The funds went into expansion of operations.

Raw Material Costs

Softening  metal prices particularly aluminum and nickel in second half  of 
the year combined with better sales realisation to bring down the share  of 
material  costs considerably. Raw material costs as a proportion  of  total 
cost came down from 71.0 percent to 68.10 percent.

Current Asset Turnover

This  ratio, which shows sales as a proportion of average  current  assets, 
increased  from  14.2 to 17.2 times, on account of lower  relative  average 
inventory and bank balance (excluding dividend bank account).

Debt Structure

Hero Honda has been a debt free Company for the last 9 years. The unsecured 
loan of Rs. 66.03 crore from the state government of Haryana on account  of 
sales tax deferment is interest free and has no holding costs. Net interest 
payment by the Company has been negative during the last few years.

Dividend Policy

Over  the years, the Company has consistently followed a policy  of  paying 
high  dividends,  keeping  in  mind  the  cash-generating  capacities,  the 
expected  capital needs of the business and strategic  considerations.  For 
2009-10, the board has recommended a dividend of 1,500 percent higher  than 
1,000  percent declared in previous year and has maintained a payout  ratio 
of 31.3 percent vis-a-vis 36.5 percent in the previous year. Further, board 
has  also declared 4,000 percent interim dividend on the occasion  of  25th 
year.

Working Capital management

Hero  Honda has always sought to efficiently use the various components  of 
working capital cycle. The Company has been able to effectively control the 
receivable  and inventories enabling it to continue to operate on  negative 
working capital.

Table 1: Key Indicators Of Profitability

                         2009-10     2008-09

Inventory Period            10.6        11.0

Operating Cycle             13.3        16.9

Cash Cycle                 -17.0       -13.1

Current Ratio               0.45        0.51

Acid Test Ratio             0.26        0.30

Notes On Working Capital

The  average  of  inventory, receivables and payables has  been  taken  for 
calculations of inventory period, operating and cash cycle.

RISKS AND OUTLOOK

Global  uncertainty:  While India's growth path remains clear  and  secure, 
there  could some ripples on liquidity in India. The debt-related  troubles 
within the Eurozone could slow down the pace of globale conomic recovery.

Commodity prices: Even though the surge in commodity prices has lessened in 
recent months, the medium to long-term trend remains volatile.

Monsoons:  Even though the country as a whole may receive normal  rainfall, 
wide variances between regions could impact agricultural production  during 
the kharif season.

Inflation:   Inflation  is  spreading  to  non-food  categories   such   as 
manufacturing  and fuels. A rising rupee and strong overseas capital  flows 
could also addtothe environment of volatility.

Interest rates: Credit growth started picking up towards the end of 2009-10 
after dropping to a 12-year low in October 2009. Demand-driven growth could 
push  credit growth to 20 percent and beyond. This could push  up  interest 
rates.

Increasing  competition:  Increasing competition across all  key  segments, 
including  the  bread and butter deluxe segment will put some  pressure  on 
market share.

Capacity constraints: In a growth market, capacity constraints are always a 
concern  and the Company will continue to explore various opportunities  of 
capacity enhancement.

Labour  unrest: The Dharuhera-Gurgaon industrial belt remains  restive  and 
prone  to  external  influences. IR  disruptions,  especially  during  peak 
season, are a source of concern.

Outlook

The Indian economy is back strongly on track and is expected to grow in the 
range  of  8-8.5  percent, perhaps even higher.  The  prospects  of  normal 
monsoons auger well for the agricultural sector and will soften prices.  At 
another level, the imminent introduction of GST and the Direct Tax Code are 
seen  as  epochal policy reforms. GST is aimed at reducing  the  impact  of 
cascading  taxes,  lowering  transaction  costs  and  propelling   economic 
performance.  The  actual  impact, however, will be  seen  once  the  final 
policy is rolled out.

In a nutshell, the business environment is expected to be  growth-oriented, 
but volatile as well. Of course, it is possible that lower borrowings could 
lead to a lowering of fiscal deficit and hence reduce volatility.

A  revival in agricultural performance could positively impact  Hero  Honda 
because  of  its rural-centric focus. The Company's reliance  on  cash-down 
sales could act as a buffer,incase interest ratesgoupand sales are impacted 
at the higherend of the two wheelers pectrum.

The  Company  is  likely to maintain a steady top  line  performance  while 
maintaining   the  bottom-line  margins  on  the  back  of   various   cost 
optimisation measures.

MANUFACTURING

Hero Honda's manufacturing capacity remained under pressure for the  entire 
year   for  several  reasons.  Most  importantly,  better   than   expected 
performance of the Indian economy pushed up the demand for two wheelers, In 
addition, the introduction of several new features and variants during  the 
year  and a surge in demand for the Company's scooter Pleasure also  caused 
the manufacturing capacities to be tested.

The  variability  of  the  product mix, the  production  upgrades  and  the 
unexpected surge in demand provided the Company an opportunity to  optimise 
capacities,  space and manpower across each of the three  plants.  Flexible 
production   techniques  implemented  across  the  plants   helped   reduce 
changeover  time.  In  turn this helped the Company  increase  its  overall 
efficiency level.

In line with Hero Hondas core philosophy of ensuring customer delight, care 
was  taken to ensure the highest quality standards despite of  increase  in 
production.

Despite  the pressure on the assembly line, rejection cost per vehicle  has 
been on a reducing trend In recent years, thanks to a slew of cost  control 
and  process  improvement projects. These measures, in  turn,  helped  Hero 
Honda  bring down overall variable manufacturing costs per  vehicle  during 
the year.

The highlight of the year was a doubling of Hero Honda's capacities at  its 
Haridwar  plant  In fact, the Iramp up from 2008-09 levels was one  of  the 
fastest  ever  recorded in India's two wheeler history. At the end  of  the 
year  in review, the Company had a total installed capacity of 5.2  million 
units.

A capacity of this magnitude and robust domestic demand growth in excess of 
20  percent  helped Hero Honda retain its position as the  world's  largest 
two-wheeler manufacturer for yet another year, for the ninth time In a row.

The online vendor connectivity program has made rapid progress, four  years 
ago,  the  Company had only 46 vendors connected online  to  the  Company's 
factories.  At the end of 2009-10, all component suppliers  were  connected 
online with the factories through business portal.

Hero  Honda  is also in the process of rationalising  its  domestic  vendor 
network,  as  part  of a larger strategy of making its  supply  chain  more 
robust and efficient. Securing supplies from Asian automotive suppliers and 
making better use of India's free trade agreements are now an integral part 
of Hero Honda's sourcing plan.

To  streamline  its supply chain, especially at the front end.  Hero  Honda 
introduced a finished goods dispatch automation (FNGD) system. This  system 
has  enabled  real-time inventory management with the use  of  barcodes  to 
identify and track motorcycles and scooters. This level of minute  tracking 
is  expected  to  facilitate cost effective  and  scientific  dispatch  and 
encourage lean production.

RURAL MARKETING

During the year, Hero Honda's ambitious rural connect program Har Gaon, Har 
Aangan program rolled out across most states of the country, It was also  a 
year in which Hero Honda cascaded its unique rural connect program  Service 
Har Jagan. After successfully testing this grassroots rural connect program 
in some states, Hero Honda went national in October 2009.

At  the moment, there is a network of more than 2,000 rural  sales  channef 
partners working on the rural vertical through the Har Gaon Har Aangan  and 
its extensions such as Service Har Jagah program. 

There  Is a plan to substantially boost this number in the coming years  by 
spreading to villages that have a population of even less than 5,000.

Apart  from  meeting opinion leaders, the rural sales executives  are  also 
tasked  with  organising  free checkup bike camps, loan  melas,  test  ride 
camps,  conducting Ride Safe Programs to educate customers on 'Safety'  and 
'Maintenance'  and conducting other awareness camps on various value  added 
features  such  as  Genuine  Spare Parts, Good  Life  Program,  Hero  Honda 
Advantage and other services offered by the Company.

The  idea is not just to increase awareness about the two wheeler  industry 
but also to increase buy-in for Hero Honda products.

To improve its rural presence, Hero Honda is relying heavily on information 
technology  and  during  the year, the Company  made  specific  efforts  to 
capture  details of sales in the rural market it gave the marketing team  a 
much   better   idea  of  the  customer  mix  and   demand   forecast   and 
simultaneously, enhanced coordination between the channel partners and Hero 
Honda.

The Company has placed brand displays in various DCM Hariyali Kisaan Bazaar 
Centres,  spanning  across many states namely Uttar  Pradesh,  Uttaranchal, 
Madhya  Pradesh,  Haryana  and Punjab. These premises were  also  used  for 
conducting free check up camps and education camps on Safety Riding skills. 
Such  camps  were also held in association with  Monsanto,  Godrej  Aadhar, 
EFFCO and various other fertilizer and seed companies in many parts of  the 
country.

CUSTOMER RELATIONSHIP

Good Life Program

The customer has always been at the heart of Hero Honda's success.

Eight  years  ago.  Hero Honda pioneered one of  India's  largest  customer 
loyalty  programs,  the  Passport Program. Over  the  years  customers  and 
channel  partners  have shown immense faith in the program which  has  gone 
from strength to strength. Currently, more than five million plus customers 
are enrolled in the program.

During the year in review, Hero Honda sought to upgrade this unique program 
and  turn into a world class and contemporary CRM property the  Hero  Honda 
Good Life.

The new real-time program is magnetic card-based and customers can  connect 
to  the  program from anywhere in India. It offers  incremental  points  to 
members on workshop and showroom spends. It provides additional avenues  to 
earn  bonus  points and make easy redemptions. It also has  special  member 
privileges  and will incorporate many value offers from associate  partners 
in the months to come.

For channel partners, end-to-end processes have been provided. There is  an 
exclusive interactive website in which the channel partners and members are 
give individual id's The website provides all the information and analytics 
for  reviewing the performance of the program from time to time.  With  all 
authorised  outlets  now fully upgraded and operational on  the  Good  Life 
interface  software,  the membership is expected to grow at a  much  faster 
pace.

Front end Experience

Hero   Honda's  visual  identity  program  aims  to  give   a   consistent, 
contemporary and youthful brand experience to its customers across all  its 
touch points.

While,  the new visual identity concept has been designed keeping  in  view 
the  evolving customer needs and changing retail landscape,  it  symbolises 
the  Company's  brand values, technology leadership  and  customer  centric 
focus.  The  new age design offers modularity to cater to  different  space 
requirement.

The  new  visual  identity programme not only gives a  fresh  new  look  to 
customer  touch  points,  it  also  enhances  and  enriches  their  overall 
experience with Hero Honda.

Learning and Innovation

To  enhance  the  customer experience at all touch points  Hero  Honda  has 
intensified focus on sensitising its customer facing teams.

Customised  training  programs  for  dealers  and  their  staff  are  being 
developed and deployed. The results have started paying off.

Over  20  new and customised programs were developed and  shared  with  the 
dealers and their staff during the year.

CONNECTING THROUGH SPORTS

Hero  Honda has been actively promoting various disciplines of sports  such 
as  hockey,  cricket  and  golf.  In  addition  to  promoting  sports   and 
sportspersons at the highest level, the Company has also been committed  to 
the promotion of sports at the grass root level.

During  the  year, Hero Honda was the title sponsor of the Hero  Honda  FIH 
Hockey World Cup being played in Delhi in the months of February and  March 
2010.

The Company is also the Presenting Partner of the Queen's Baton Relay and a 
partner of the Commonwealth Games Delhi 2010.

Hero Honda, which has more than two decades of association with cricket, is 
one  of the Partners of the path-breaking DLF Indian Premier  League  (IPL) 
Twenty20.  Additionally,  the  Company is also the Team  Sponsor  of  Delhi 
Daredevils,

The  Company had been one of the Main Global Partners of the  International 
Cricket  Council (ICC) for flagship ODI championships including  the  World 
Cup cricket and the Champions Trophy and more recently the T20 World Cup in 
England.

Iconic  cricketers  such as Virender Sehwag, Suresh Raina, Irfan  Pa  than, 
Gautam Gambhir, Ishant Sharma and Manqj Tiwary are brand ambassadors of the 
Company.

The  Company  is also committed to the promotion of golf  in  the  country, 
hosting   the   annual  Hero  Honda  Indian  Open  Golf   tournament   with 
participation from international marquee players.

Hero  Honda  also  traditionally  supports new  talent.  As  part  of  this 
philosophy,  the  Company recently signed up three promising  young  Indian 
golfers  Anirban  Lahiri,  Gaganjeet  Bhullar  and  Shiv  Kapur  as   brand 
ambassadors.

Ace  shooter  and Athens Olympic silver medalist  Col.  Rajyavardhan  Singh 
Rathore is also one of the brand ambassadors of the Company,

INFORMATION SYSTEMS

Connecting  people,  products and processes, seamlessly with speed,  IT  at 
Hero Honda works very closely with business to ensure organisation  remains 
prepared for the future.

During the year, the Company took up a number of IT initiatives in order to 
increase the agility in the organisation, some of which are as follows:

The  organisation  upgraded its primary transaction system SAP R/3  to  the 
latest  version  Business  Suite 7 that  helped  in  improving  operational 
efficiency.

To  assist  the  organisation take faster decisions and  plan  better,  the 
organisation  enhanced  its business intelligence  (Bl)  capabilities.  One 
major  feature that got deployed was rural footprint and  retail  capturing 
software  to  capture details of sales at dealer end which would  help  the 
organisation better understand the customer mix.

A  product  lifecycle management solution was deployed during the  year  to 
manage complexity arising out of the rapid growth in the product portfolio. 
This was also one of the fastest PLM implementation in the country.

The  Company  also progressed significantly in the  development  of  dealer 
management system (DMS) and successfully conducted pilots for the system.

During  the year, considerable emphasis was placed on risk  mitigation  and 
information security processes based on ISO 27001 controls. In addition,  a 
number of steps were taken to promote Green IT.

Hero   Honda's   consistent  efforts  at  becoming   a   technology-enabled 
organisation won it several accolades during the year in review,  including 
CIO  Green Edge Award, Top 10 Green IT Enterprise Award, CIO 100 Award  and 
The India's Best ClOs 2010 Award.

HUMAN RELATIONS

During  the  year  in review, selective education  and  talent  development 
courses   and  e-learning  modules  were  introduced  in  line   with   the 
organisational  needs  to support the Company's mandate of  being  a  world 
class manufacturer.

'On-the-job'  learning program through implementation, review  and  'Gemba-
consuiting'  was  highly  effective  in  creating  continuous  shop   floor 
improvements.  The  program  is being conducted under the  guidance  of  an 
international TPM sensei.

The  entry-level Induction for workers has been strengthened with the  help 
of  numerous technical training modules in each of the three plants. A  new 
program was introduced for plant employees with an emphasis on  inculcating 
a spiritual mindset and reinforcing Indian values.

Training  programs  for  Junior  and  mid-level  management  emphasised  on 
function-wise proficiency modules. Some of them were specifically  targeted 
on leadership, strategic thinking, people development, interface management 
and positive attitude across levels and locations.

For  the leadership team, the emphasis s was on  'emotional  intelligence.' 
The merits and benefits of 'Predictive Index', a key recruitment tool,  was 
outlined  to  members  of the senior team  through  a  'hands-on'  training 
program.

During the year in review, the leadership team also experienced a spiritual 
journey through a tailored program: 'Leadership through Indian Identity'.

Employee  relations  at  Hero Honda continued to  be  cordial  even  amidst 
turbulence  in  the  entire Gurgaon industrial belt.  During  the  year  in 
review, the union election at the Gurgaon plant was conducted harmoniously.

ENVIRONMENT MANAGEMENT

Hero  Honda has always remained committed to clean environment, though  its 
environment friendly products and use of clean manufacturing processes. The 
green aspect of the business has been kept active with its energy  managers 
continuously focusing on identifying new green initiatives.

During  the  year,  Hero Honda enabled some of its  key  energy  management 
processes.  The  Company has introduced an Energy Management  System  (EMS) 
which captures data from the machines for monitoring energy consumption and 
the data links to SAP. The system helps in strategising to adapt to new-age 
energy norms and improves speed and accuracy of processes.

The  Company  has  also deployed a modern and  efficient  way  of  managing 
hazardous   and  non  hazardous  solid  waste  with  the  introduction   of 
incinerators at all the three plants. These incinerators each have a waste-
disposal  capacity of 250 kg/ hour and play a key role in preventing  toxic 
emissions and controlling land pollution.

A well planned and secured land fill site at the Gurgaon plant ensures safe 
disposal of hazardous waste.

Organic waste convenors at each plant converts organic waste from  kitchen, 
green  leaves  and  grass cuttings into useful compost which  is  used  for 
horticulture.

The  paint  shops  have  a  new  hanger  cleaning  system  with   fluidised 
technology. This prevents uncontrolled combustion of hangers, which in turn 
leads  to  air pollution. In addition, Hero Honda's  unique  initiative  of 
recycling  primer  from  the  waste paint  sludge  is  recognised  by  TERI 
corporate award for environmental excellence.

The  Company  has switched from a solvent painting system to  a  corrosion-
resistant,  water-based  painting system. This prevents the  generation  of 
volatile  organic  compounds  in the  process  which  considerably  reduces 
wastage of paints. Moreover, this technology is safe and fire resistant.

Waste heat recovery units are installed to recover heat from exhaust of  DG 
sets. The recovered heat is used for heating water in the generator system.

Effluent  treatment  plants  across all  the  locations  use  sophisticated 
technology  that treats the waste water, recycles the treated effluent  and 
finally reuses the water.

These plants have lead to a drastic reduction in the water consumption  for 
the  manufacturing purpose over the years, from 1.07 kilolitre per  vehicle 
in 2000-01 to just 280 grams per vehicle in 2008-09.

Over  the  years  Hero  Honda  has  been  actively  involved  in  rainwater 
harvesting  projects  to  protect, preserve and  enhance  the  environment. 
Access  to  water is one of the most challenging issues  facing  the  world 
today  and the Company is doing its bit to mitigate the crisis in  Haryana, 
which is one of the driest states of India.

Through  a  multi-layered ground water recharge program at  the  factories, 
Hero Honda has met with considerable success. For example, at the Dharuhera 
plant,  the  ground water has been recharged by more 25,000  cubic  metres, 
despite the fact that Dharuhera receives an average rainfall of just  726mm 
per year. Similar recharge projects have been executed at the other  plants 
as well.

The Hero Honda Haridwar plant has a 'green roof covering an area of approx. 
45,000s. The Green Roof conserves energy by moderating the roof temperature 
and the temperature in the surrounding areas. It has also led to a dramatic 
reduction in the storm water runoff. Equally important, the green roof  has 
provided  an  additional  buffer for the conventional  roofing  system,  by 
doubling the service life of the underlying waterproofing membrane.

OUTREACH PROGRAM

Hero Honda Motors takes considerable pride in its community  relationships, 
especially ones at the grassroots that have evolved over time. The  Company 
has played a pivotal role in bringing an economically and socially backward 
region in Dharuhera, Haryana, into the national economic mainstream through 
direct   interventions  in  education,  healthcare,  vocational   training, 
creation of social and physical infrastructure and environment  management. 
Many  of  these  programs  are the brainchild  of  the  Raman  Kant  Munjal 
Foundation,  a  trust  set  up in memory of  Hero  Honda's  first  managing 
director.

Hero  Honda  is now taking its outreach and capacity  building  program  to 
newer  pastures.  At  Haridwar,  for example, Hero  Honda  has  adopted  an 
Industrial Training Institute at Barkot.

In addition to the existing curriculum, the Company is introducing  courses 
for fitters, for motor mechanics and for electricians. To begin with, there 
will  be  seven training shifts. ITI teachers will be brought to  the  Hero 
Honda  Haridwar  plant for training on HHH induction training  modules,  so 
that the imparted skills are contemporary and relevant. The students opting 
for  these  courses will also be provided apprenticeship  training  at  the 
Haridwar plant.

The six-acre learning centre is being renovated, including the  classrooms. 
Horticulture projects are under implementation to beautify the campus.  The 
Company  also  plans  to establish a library; commence  smart  classes  and 
upgrade  its computer laboratory. Meanwhile, ongoing outreach and  capacity 
building initiatives continue to be supported in the Gurgaon Haryana  belt. 
During the year, the Company organised a number of workshops on fruits  and 
vegetable preservation, detergent-making and tie and dye-making.  Workshops 
for motor mechanics were also held in collaboration with the Indira  Gandhi 
National Open University.

There  were  also  a number of projects on literacy  and  health  education 
implemented,  which  were organised in collaboration  with  government  and 
local agencies.

Around  900  villagers, including children benefitted directly  from  these 
programs.  Furthermore, during the year, various physical  infrastructures, 
water  and  environment projects were implemented in  the  Dharuhera  belt, 
benefitting several villages.

A  number of tree planting initiatives were also carried out in  government 
schools located in surrounding villages, along with maintenance  activities 
such as repairing roofs and boundary walls.

Healthcare outreach is also an important cog in Hero Honda's social  matrix 
and during the year, the Company organised several cancer detection  camps, 
cataract  surgery camps, heart check up camps, mental health checkup  camps 
and camps for physically challenged.

In  addition to these programs, a number of ongoing projects were  executed 
by the Raman Kant Munjal Foundation as part of its long term social mandate 
in the region.

Over the last decade, the Foundation had established a vocational  training 
centre  to impart training on Tailoring, Embroidery and Carpet  Weaving  to 
local  women.  The Centre was recently upgraded and expanded to  allow  the 
training  of  upto 50 girls per batch. Till date, nearly  1000  girls  have 
completed their courses at the centre. While most of the trainees have been 
placed in the garment industry, a number of girls are also self-employed in 
their  respective villages and neighboring towns. On an average, they  have 
enhanced  their  income  earning capacity by earning  Rs.  3000-10,000  per 
month.

In  2007, the Foundation set up a computer training and learning centre  in 
collaboration  with Microsoft and Udyan Care, a Delhi based N.G.O. to  make 
rural youth computer literate and to get into the BPO industry. Till  date, 
a  total of 458 trainees have been trained and awarded Microsoft's  diploma 
certificates.

'HAMARI  ASHA  - A Group of Rural Friends', a new initiative by  RKMF,  was 
introduced  during the year in review. As part of a pilot project, a  group 
of  35  rural  women are being trained in financial  empowerment  with  the 
objective of providing them the ability to sustain a livelihood with  local 
recourses.  The group is also being sensitised towards  social  development 
issues such as dowry, female foeticide, girl child education and mother and 
child health care.

During  the year, the women were trained to work on Diwali  dia  designing, 
decoration,  packaging  and  marketing  work for a  month  in  the  village 
of  Gujjar  Ghatal.  RKMF plans to cascade this  project  across  different 
villages in the coming months and years.

The  Foundation  also  runs  Asha, an  educational  programme  for  village 
children  who  are  first  generation learners  and  attend  to  Government 
Schools. The objective is to provide these children with additional support 
to  improve  their  educational  standard  and  to  achieve  their  overall 
development.

The Asha program started five years ago and currently, 11 centres are being 
managed across 8 villages and more than 385 children have enrolled.

To  ensure that there is overall personality development of ASHA  children, 
the Foundation organises recreational activities and soft skills  training. 
Regular  get  together are also organised with Raman  Munjal  Vidya  Mandir 
children from time to time.

The Foundation also runs an Adult Literacy program, a marriage facilitation 
service for underprivileged girls, besides doorstep healthcare programs and 
with medical camps for the local population.

In  every  CSR  project undertaken, the Foundation takes  care  to  involve 
either a local NGO or the local panchayat members themselves to ensure good 
execution and future sustainability of a given project. In Projects such as 
Hygiene, Sanitation, Safe Drinking Water, Local Government  Representatives 
such as Block Development Officers are also involved for Government funding 
and Technical knowhow of the projects.